Our Policies

Pricing and Availability

All products are subject to availability and prior sale. All prices appearing in our catalogs or website are subject to change without prior notice. Though we do our best to avoid them ProMed Products Xpress is not responsible for printing errors or other errors appearing in our catalog or online. All orders are subject to acceptance by ProMed Products Xpress.

Payment Methods

For your convenience ProMed Products Xpress offers several payment options including: Visa, MasterCard, American Express, Discover and “net 30” billing with approved credit. We also have our easy and convenient “Check by Fax” service to enable you to pay at the time you order with a personal check. For more information on our “Check by Fax” option call us at 1-800-542-9297.

Order Cancellation

If you need to cancel or amend your web order, please call as immediately as once your order is sent to our warehouse it is difficult to prevent shipment. If you decide to cancel your order after the deadline, we'll simply process your request as a return.


If a backorder causes your order to be sent in more than one shipment, we pick up the cost of regular shipping on all shipments following the original order (excluding international orders). All oversized item charges apply.

Custom Orders

All custom orders are subject to the manufacturers terms and may cause a delay in shipping or additional, non-published fees.

Quantity Discounts

Quantity price breaks may be available in addition to what's offered in our catalog and online. Please call us for more details. Also visit Corporate Accounts.

Sale Items

Sale items have limited quantities, sizes and colors and may no longer be available.

Sales Tax

We charge sales tax for shipments where required by law.

International Orders

We ship most anywhere in the world. Web prices are in US currency. Please see International Shipping and Delivery for more information.

Gift Certificates

Gift Certificates are only available by calling 1-800-542-9297. You may redeem it over the phone or by mailing it with your order. Gift Certificates are available in any denomination.