Returns & Exchanges

ProMed Products Xpress, a division of Scrip, Inc guarantees satisfaction with every product we sell. If an item does not meet your expectation, please follow these procedures within 30 days from the date of shipment to insure a prompt replacement, refund, or credit. You must receive a Return Authorization Number (RA#) from ProMed Products Xpress prior to sending your return.

New and Un-opened Returns within 30 days

We will gladly accept new products, returned in original packaging and in a resellable condition, within 30 days from the date of shipment. Customer is responsible for return shipping costs. Items returned after 30 days will incur an additional Restocking Fee. Items over 90 days may not be returned. Items shipped directly from our manufacturer must be returned within 30 days and may incur additional charges or be subject to additional requirements/policies.

Defective/Damaged Products

Although we carry high quality products, we recognize that occasionally a defective or damaged unit may be received. Damaged shipments must be returned within 15 days. Inspect all items upon receipt.  Call us immediately for any damages or returns and retain packing slip and all packing materials. We will gladly replace or repair the item at no additional cost to you if it is returned within 30 days of the date of receipt.  Please call customer service at 1-800-542-9297 for assistance.

Non-Returnable Items

For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.

How to Return Non-Defective Products

All returns MUST have a Return Authorization Number (RA#) printed on the outside of the shipping box. If we don't see an RA#, the box will be returned to you at your expense. Please follow these steps to insure a prompt replacement, refund, or credit:

1. Call 1-800-542-9297 and ask for Customer Service. After speaking with a representative, you will be issued a RA#. YOU MUST RECEIVE a RA# before sending back a product.
2. Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.
3. Using a good carton, return package via insured US Mail, UPS or FEDEX.
4. Send returns to:
   ProMed Products Xpress, a division of Scrip, Inc
   Returns Department
   360 Veterans Parkway, Suite 115
   Bolingbrook, IL 60440
   United States
5. Keep a record of shipment until you have received credit or replacement merchandise.